January 11, 2013

Dear Guests,

         Zaxby’s Franchising, Inc. and our licensees take the security of our guests’ information very seriously and we want to inform you of an incident affecting the security of electronic personal credit and debit card information at certain Zaxby’s locations.

         Credit card processing companies identified certain Zaxby’s locations as common points of purchase for some fraudulent credit card activity. Zaxby’s Franchising, Inc. assisted those stores in reviewing the issue, and during the course of the investigation identified some suspicious malware files on the licensees’ computer systems at several Zaxby’s locations. Because those malware files could have been used to export guest names and credit and debit card numbers, Zaxby’s Franchising, Inc. informed appropriate law enforcement authorities of the potential criminal activity. Zaxby’s Franchising, Inc. is working with all of its store locations to implement additional security measures to prevent further intrusions. Below is a list of affected stores, which we will update as appropriate.

Store Number Address City, State
20401 2005 OLD MILTON PARKWAY ALPHARETTA, GA
31901 3355 NORTH POINT PARKWAY ALPHARETTA, GA
33901 13788 HWY 9 ALPHARETTA, GA
22001 1660 E. GREENVILLE STREET ANDERSON, SC
17705 4388 ROSWELL ROAD, NE ATLANTA, GA
29201 3770 PRINCETON LAKES PKWY ATLANTA, GA
38801 3510 SE J STREET BENTONVILLE, AR
22401 804 ACADEMY DR. BESSEMER, AL
26301 21 BAYLOR BROOK DR. BLUFFTON, SC
10802 100 COMMONS DR. BRASELTON, GA
11603 135 HWY 27 BYPASS BREMEN, GA
08501 4906 FRIENDSHIP RD BUFORD, GA
17601 156 PROMINENCE POINT PKWY CANTON, GA
17602 2880 E. CHEROKEE DR. CANTON, GA
35402 3476 SHELBY RAY CT. CHARLESTON, SC
30301 1015 N 3RD AVENUE CHATSWORTH, GA
30901 99 HWY 80 EAST CLINTON, MS
05602 9840 TWO NOTCH RD COLUMBIA, SC
20701 7713 GARNERS FERRY RD. COLUMBIA, SC
28901 222 S. JAMES CAMPBELL BLVD. COLUMBIA, TN
06202 4424 BUENA VISTA RD COLUMBUS, GA
28103 7626 SCHOMBURG ROAD COLUMBUS, GA
05101* 7781 GATEWAY LN CONCORD, NC
07301 1623 CHURCH STREET CONWAY, SC
03603 1871 HWY 138 SE CONYERS, GA
24001 429 SIGMAN RD. CONYERS, GA
10803 2620 WINDER HWY DACULA, GA
40001 872 COLLEGE DRIVE DALTON, GA
16201 29053 HWY 98 DAPHNE, AL
80103 244 S. 400 CENTER LANE DAWSONVILLE, GA
33502 633 WEST ELK AVENUE ELIZABETHTON, TN
00505 3031 WILLIAM FEW PKWY EVANS, GA
21501 7840 SENOIA RD. FAIRBURN, GA
14502 1325 HWY 85 NORTH FAYETTEVILLE, GA
30201 1905 SOUTH 14TH STREET FERNANDINA, FL
10601 366 COX CREEK PKWY. FLORENCE, AL
17801 115 PROMENADE BLVD. FLOWOOD, MS
25201 707 S. MCKENZIE STREET FOLEY, AL
16501 1050 GLENN BLVD. SW FORT PAYNE, AL
00151 3710 SW ARCHER ROAD GAINESVILLE, FL
13901 580 VILLAGE GREEN DRIVE GALLATIN, TN
00204 810 HAPPY VALLEY RD. GLASGOW, KY
14301 433 ST. JAMES AVE. GOOSE CREEK, SC
20202 2035 EAST FIRE TOWER RD. GREENVILLE, NC
11901 11608 S. MEMORIAL PKWY HUNTSVILLE, AL
25301 2720 CARL T. JONES PKWY HUNTSVILLE, AL
16101 6330 RIDGEWOOD COURT DR JACKSON, MS
15501 1372 AIRPORT RD. JACKSONVILLE, FL
23902 13972 BEACH BLVD. JACKSONVILLE, FL
33701 13973 VILLAGE LAKE CIRCLE JACKSONVILLE, FL
16401 5230 STILESBORO RD. NW KENNESAW, GA
26701 922 E. MAIN STREET LINCOLNTON, NC
24701 650 MAXHAM RD. LITHIA SPRINGS, GA
24702 2609 LEE ROAD LITHIA SPRINGS, GA
14801 8065 MALL PARKWAY LITHONIA, GA
26602 2316 PANOLA RD LITHONIA, GA
26801 1500 S. 6TH STREET MACCLENNY, FL
19301 3030 JOHNSON FERRY RD. MARIETTA, GA
24401 2500 BARRETT CREEK BLVD. NW MARIETTA, GA
26401 730 JOHNSON FERRY RD. MARIETTA, GA
26002 306 BANCARIO ROAD MARION, AR
01702 3969 COLUMBIA ROAD MARTINEZ, GA
28001 104 CARNAHAN DRIVE MAUMELLE, AR
15402 3821 HACKS CROSS MEMPHIS, TN
15404 1420 N. GERMANTOWN PARKWAY MEMPHIS, TN
00901 1700 N. COLUMBIA STREET MILLEDGEVILLE, GA
13801 950 SCHILLINGER RD. MOBILE, AL
25901 507 N. HWY. 52 MONCKS CORNER, SC
36201 2675 ZELDA ROAD MONTGOMERY, AL
09702 6747 N CHURCH AVENUE MULBERRY, FL
34301 2017 EAST AVALON AVENUE MUSCLE SHOALS, AL
01302 100 STRAND MARKET DR. MYRTLE BEACH, SC
17501 4850 PEACHTREE IND. BLVD. NORCROSS, GA
35401 9141 UNIVERSITY BLVD. NORTH CHARLESTON, SC
35403 8419 DORCHESTER RD. NORTH CHARLESTON, SC
18801 3724 MUNDY MILL RD. OAKWOOD, GA
08402 2175 E SILVER SPRINGS BLVD OCALA, FL
08403 13451 SW 17TH CT OCALA, FL
10301 949 SAXON BLVD. ORANGE CITY, FL
01311 3591 SAINT MATTHEWS ROAD ORANGEBURG, SC
22201 4067 MILLENIA BLVD ORLANDO, FL
12801 2574 W. JACKSON AVE. OXFORD, MS
28101 3722 SOUTH RAILROAD STREET PHENIX CITY, AL
24902 100 OLD RICHMOND ROAD PORT WENTWORTH, GA
14401 4410 BROWNSVILLE RD. POWDER SPRINGS, GA
09601 2763 HOME DEPOT BLVD. ROCK HILL, SC
37301 2889 HECKLE BOULEVARD ROCK HILL, SC
28801 1410 JEFFERYS RD. ROCKY MOUNT, NC
17701 11235 WOODSTOCK ROAD ROSWELL, GA
17703 3000 HOLCOMB WOODS PARKWAY ROSWELL, GA
23602 903 W. MAIN ST SALEM, VA
21201* 301 FAITH RD. SALISBURY, NC
20801 4260 OGEECHEE RD. SAVANNAH, GA
25401 5971 OGEECHEE RD. SAVANNAH, GA
38804 190 NORTH PROGRESS AVENUE SILOAM SPRINGS, AR
38802 400 S THOMPSON ST SPRINGDALE, AR
36001 3509 TOM AUSTIN HIGHWAY SPRINGFIELD, TN
21101 320 AZALEA SQUARE BLVD. SUMMERVILLE, SC
23201 2319 MONROE STREET TALLAHASSEE, FL
23301 640 W TENNESSEE STREET TALLAHASSEE, FL
27501 180 CAPITAL CIRCLE SW TALLAHASSEE, FL
11101 14036 US HWY 19 S. THOMASVILLE, GA
14201 101 EMMA DR. TROY, AL
22403 5881 TRUSSVILLE CROSSINGS BLVD. TRUSSVILLE, AL
01001 4409 HUGH HOWELL RD. TUCKER, GA
11602 200 COOLEY DRIVE VILLA RICA, GA
02802 861 WARREN DRIVE WARNER ROBINS, GA
37201 5295 JOHN TYLER HIGHWAY WILLIAMSBURG, VA
26101 6811 GORDON RD. WILMINGTON, NC
28301 4409 S. 17TH STREET EXT. WILMINGTON, NC
*Location was added following the date of Zaxby’s Franchising, Inc.’s January 11, 2013 press release regarding the presence of suspicious files on certain of its licensed locations’ computer systems.

         Because neither we nor our licensees have sufficient contact information to notify potentially affected guests directly, we are providing you with this notice so that you can be proactive to protect your personal information to minimize potential risk. Zaxby’s Franchising, Inc. has notified the three major U.S. credit reporting agencies about this incident and have given those agencies a general report, but we have not notified them regarding any individual consumer. We strongly encourage you to take the following steps:

Equifax Experian TransUnion
Phone: 800-525-6285

P.O. Box 105788 Atlanta, Georgia 30348

https://www.equifax.com/answers/
help/security-freeze/en_cp
Phone: 888-397-3742

Experian Security Freeze P.O. Box 9554 Allen, Texas 75013

www.experian.com/freeze
Phone: 888-909-8872

P.O. Box 6790 Fullerton, California 92634

https://freeze.transunion.com
  • If you detect any incident of fraud, promptly report the incident to your local law enforcement authority, your state Attorney General (www.naag.org/current-attorneys-general.php), and the Federal Trade Commission (www.ftc.gov). You can also obtain information from these sources about additional methods to prevent identity theft.
If you have questions, you may call 1-877-739-8599.